Contact Us

Contacting Policy:

We appreciate your interest in contacting Plugged In Apparel. To ensure that we can efficiently assist you with any questions, concerns, or inquiries, please review our contacting policy below:

1. Contact Email:
For all general inquiries, including questions about our products, order status, returns, or any other non-urgent matters, please reach out to us via email at We strive to respond to all emails within 24-48 business hours, excluding weekends and public holidays.

2. Provide Relevant Information:
When contacting us via email, please ensure that you provide us with all relevant information related to your inquiry. This may include your order number, product details, contact information, and any other pertinent details to help us better understand and resolve your query promptly.

3. Polite and Respectful Communication:
We kindly request that all communication remains polite and respectful. Our customer support team is here to assist you and will do their best to address your concerns. In return, we expect all customers to communicate in a respectful manner.

4. Language:
We primarily communicate in English. While we appreciate customers from around the world, we kindly request that all correspondence is in English to ensure effective communication.

5. Response Time:
Our customer support team strives to respond to all emails within 24-48 business hours. However, during peak periods or unforeseen circumstances, response times may be slightly longer. We appreciate your patience and assure you that we will address your inquiry as soon as possible.

8. Security:
To protect your privacy and security, we recommend refraining from sharing sensitive information, such as credit card details or passwords, via email. For order-related inquiries, please provide your order number for verification purposes.

We value your feedback, suggestions, and questions, and we aim to provide you with the best possible customer service experience. Should you need any assistance, please do not hesitate to contact us at We look forward to hearing from you!

Note: This contacting policy is subject to change at the discretion of Plugged In Apparel. Please refer to the most up-to-date version on our website or contact us directly for any updates or changes.